FAQ’s

How far in advance do I need to place my gas orders?

If you need the gas tomorrow anytime, you need to place your delivery request today before 2:30 PM. “We request that you confirm that we have received your order by calling the office on weekdays and Chris during weekends.”

How would I place my delivery request?

You can fax your order using the order form from “Form section”, Email it to customerservice@perfectpetroleum.com or text @ 407.575.8830

I did not receive my delivery at my requested time, how can I find where my load is?

You can call our office during regular business hours or after hours call Chris to know the status on your delivery.

I need a split delivery, how can you help me?

If you need a split delivery, please call our office couple of days in advance before you need a load and we will be happy to TRY & find a split delivery if possible and save you money.

I have a complaint or issue which I need addressed, how can I do that?

Please use the Complaint form on our Home Page and someone will contact you back, if it’s any emergency, call the office during business hours or call Chris or Ashish.

When does the price change?

Typically it changes on Monday through Friday at 6:00 PM. If there is any unusual price change in between, we will try to inform you.

The inspector called me for the yearly inspection, what needs to be done?

Please keep all the required documents and visual inspection reports ready. If you need any further assistance, please call our office.

I am not able to accept the credit cards at my location, what should I do?

Please use the following Help Desk # depending upon the brand at your site:
CITGO –               1-800-533-3421
SUNOCO –           1-800-786-9494

I think I have a shortage on my delivery, what can I do?

Please call us immediately.

I have a customer who claims he/she has been charged twice or extra then what they are supposed to be charged; what would I do?

Normally when the customer swipes a credit card, it authorizes the card for an amount for around $75.00 (depends upon the card type), but it would just charge them the amount of transaction they did once the transaction is completed.  If they still tell you that they see an extra charge or duplicate charge, please request your customer to bring a copy of their bank statement printed out after couple of days of transaction so that you can address the issue. If you need any further assistance, please call us.

Do you help with financing?

Yes we may be able to assist you with your financing needs. Please call Ashish Kapadia for further information.

Do you help with Environmental Issues?

Yes, please call us for further information.

Do you have stores for sale or lease?

Please look at our stores for sale section on the home page