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FAQ’s

How far in advance do I need to place my gas orders?

We request that you place your orders at least 24 hours in advance. If you need the gas delivered tomorrow anytime, you should place your delivery request today before 2:30 pm. Any orders sent after 10:30 pm will not be placed until the following day. We will try our best to accommodate same day and asap orders, but we cannot guarantee them.

How would I place my delivery request?

All orders must be sent in writing. You can use the following methods:
Place order via Perfect Petroleum app https://play.google.com/store/apps/details?id=com.petrodatasync.perfectpetroleum for android, https://apps.apple.com/us/app/perfect-petroleum-mobile/id1451236614
Email your order to customerservice@perfectpetroleum.com
Text your order to 407.575.8830
Fax your order form to 407.859.6999

I did not receive my delivery at my requested time, how can I find where my load is?

You can call our office during regular business hours (press 1 for dispatch), text our after hours dispatch number, send a message via our app, or send an email to our customer service email.

I need a split delivery, how can you help me?

If you need a split delivery, please call our office a couple of days in advance before you need a load and we will be happy to TRY & find a split delivery in your area. Please advise when you need the delivery by and gallons/products needed.

I have a complaint or issue which I need addressed, how can I do that?

Please send an email to our customer service email explaining what happened and when. We will contact you back with a resolution ASAP.

When does the price change?

Typically, prices change Monday through Friday at 6:00 PM. Sometimes we do receive mid-day or weekend price changes. They are rare however, if there is an unusual price change, we will try to inform you.

The inspector called me for the yearly inspection, what needs to be done?

Please keep all the required documents and visual inspection reports ready. If you need any further assistance, please call our office.

I am not able to accept the credit cards at my location, what should I do?

Please use the following Help Desk # depending upon the brand at your site:
CITGO 800-533-3421
SUNOCO 800-786-9494
MARATHON 419-421-3604
CHEVRON Gilbarco Passport: 800-743-7498
VeriFone Ruby II Commander/ Ruby CI: 888-777-1891

If you have any further issues, please contact the office during business hours.

I think my delivery has a shortage, what can I do?

Please fill out a Gallons Discrepancy Report and email to our customer service email or via fax. If you need further assistance, call the office during business hours.

I have a customer who claims he/she has been charged twice or extra then what they are supposed to be charged. What would I do?

Normally when the customer swipes a card at the pump, it authorizes the card for an amount of around $75.00 (depending upon the card type). Once the transaction is completed it will change to the amount actually used. This normally takes 24-48 to reflect on their account. Advise the customer to wait that time frame and if they still see an extra charge or duplicate charge, bring you a copy of their bank statement showing the transaction(s) so that you can address the issue. If you need any further assistance, please call us.

Do you help with financing?

Yes we may be able to assist you with your financing needs. Please call the office during business hours for further information.

Do you help with Environmental Issues?

Yes, please call us during business hours for further information.

Do you have stores for sale or lease?

Possibly, please call us during business hours for further information.